Our Service Goal
The client is the centre of our operation. Recowatt operates on a service level of the highest standard, which we believe ensures client loyalty and referral business. Our mission can be accomplished if, as a team, we thrive on core values that help us to offer an outstanding service.
Our technical background has thought us that in order to guarantee tailor made solutions that meet specific client needs and requests, we must first analyse the top technologies of the moment and thoroughly analyse their performance to bring the best products forward.
Our goal is to truly understand each and every client’s requirements and we believe that we can only do this by meeting them face-to-face to discuss architectural design plans. Site inspections may also be conducted by the sales and/or technical team when necessary, at no extra cost, unless an official audit is required by the client.
Recowatt is based on the premise of providing expert advice and service, throughout the client experience, from the quote all the way to installation. We feel that this ensures successful application and performance of the product, both for the client and the environment.
Extensive technical research is conducted on the technologies provided by our international partners, including pilot installations to assess performance that is inline with ISO9001 service standard.
Furthermore, before projects are taken on board, a separate feasibility study is conducted to ensure financial and technical feasibility. The findings of such studies help our clients obtain the return on investment at the earliest possible stage, giving them peace of mind that their investment will be worthwhile.
Products are recommended based on the specific lifestyle that a particular client enjoys. For instance, when recommending a type of solar water heater, we ask how many people live in the same household, at what time of the day the hot water is needed and the frequency of supply that is needed.
Each and every installation is done by certified professionals and electronic engineers within the Recowatt technical team. We believe that having top quality technology must go hand-in-hand with top-quality installers. This ensures safety, functionality and effective fault-finding in the future.
Ultimately, our aim is to complete the project with the minimum disruption possible, and excellent etiquette and professionalism.
After Service Support
Our aim is to eliminate the instruction manual and be there for clients ourselves for assistance.
Technical issues inevitably occur, but what makes us different is in the way we tackle them. We take such instances as an opportunity to enhance trust in the way the issue is solved.
Recowatt always provides a full manufacturer’s warranty together, with 2 years warranty on installations.